How to achieve an effective EVP

Producing and delivering an effective Employee Value Proposition

An Employee Value Proposition (EVP) is the agreement between the employer outlining the benefits and key features for working in the organisation and the performance and contributions expected of the employee.

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An effective EVP enables organisations to stand out from its competitors, attract and retain talent and strengthen employer brand.  By integrating an

EVP that aligns the employer brand strategy with the internal and external communications plan, companies are fast recognising the cascading effect it can have.  From leadership communication to regular training and development; an open culture to attractive benefits; successful EVP’s are fast becoming key fundamentals to a company’s success.

According to Towers Watson’s latest Change and Communication Global ROI Research study:

Organisations who use their employee value proposition most effectively are five times more likely to report highly engaged employees. They are twice as likely to report achieving financial performance significantly above their peers. Organisations recorded higher performance when compared to companies that use their EVP less effectively.

“The employee value proposition is one of the best tools available for companies to engage employees, as well as attract and retain top talent,” says Richard Veal, head of Towers Watson’s Reward, Talent and Communication consulting UK practice. “Unfortunately, to many organisations, the EVP remains a hidden gem that is unshaped, overlooked or not utilised to its fullest extent. Our latest research provides important insights into what makes the best companies – those with highly effective EVPs – different.”

Making your EVP stand out from the crowd

But how can you achieve an effective employee value proposition and what are the key steps to overall success?  Here are our 4 steps for creating and implementing a company-changing EVP:

1. Collaboration

Gather a team which will enrich the EVP process and encapsulate the essence of the company as well as meeting the overall objectives.  A cross-functional team which includes marketing, communication, HR, team leaders and line managers can provide a more successful outcome.  By collaborating with different departments across a wide age range, this can shape an EVP which is more purpose-driven, achievable and sustainable.

2. Objectives

Once you have organised a unified team, ascertain the key objectives of the EVP. Define who you are as a company (vision and ethos), the services you deliver and the staff you employ. Consider what you need to succeed internally and externally and the competitive market you operate in. This will help define your overall employer brand, your brand positioning and what you need to evolve and expand in your industry.

3. Internal implementation

Your employees are your biggest ambassadors. Therefore, it is imperative that you incorporate your EVP into company inductions, reward and recognition schemes, communications and business strategies. This shows your employees that the ethos of the EVP is readily integrated throughout the company and not a pipedream.

4. Communication

Once you have created your EVP use creative channels to communicate it to the people you are trying to attract. Adapt company websites, external advertising and interview processes; this will give prospective talents an opportunity to determine if they would make a good fit for your business. Consistently communicating through branding, PR, social and marketing can help audiences develop a positive perception about the company. As a result it will add value, attract and retain talents and position your company as ‘an employer of choice’.

With an effective EVP you will have candidates fighting to work for you and employees fighting to stay with you!

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At ClearVoice™, we are experts in delivering employee communication and engagement solutions. We inspire, motivate and transform your workforce to increase your company’s productivity and profits. For more information or help with creating and delivering a strategically focused EVP, call or email us today and let us show you how engagement can boost your organisation.

Onboarding Employees

Onboarding Hurdles

Recruiting and onboarding new employees can be a tiresome if not long-winded exercise. Often recruiters spend large amounts of time interviewing and assessing if that candidate is right for the role and company.  However, many organisations fail to take the candidate one step further and consequently, must repeat the recruitment saga once again. But what is onboarding? And how do you avoid reoccurring recruitment processes and ensure your early onboarding process is successful?

Onboarding 101

A well-organised onboarding process outlines exactly what a recruit needs to prepare, start and immerse themselves into a new role. This includes any physical assets they need such as equipment, stationary and business cards. Secondly, company documents such as strategies, policies and procedures and the employee handbook. And, most importantly, it includes peer support introductions and line manager identification. 

According to the Center of Generational Kinetics one-third of your new hires will decide if they want to stay at your company long-term within one week of starting the job.  Therefore, pre and post engagement is crucial to retaining staff interest from the moment they have decided to join!

From onboarding apps used by big brands such as Pepsico to engagement platforms including the UK’s renowned myroyalmail.com, keeping staff’s interest in their role is paramount in sustaining employer brand attractiveness.

Onboarding checklist

To ensure that your onboarding process is effective, check out our 8-tip guide for engaging and retaining staff, easily and effectively:

  1. The aesthetics: Order & prepare new equipment a week before the candidate starts; providing them with exactly what they need from the moment they walk in the door.
  2. Policies & procedures 101: prepare a welcome pack with a full 101 of the company background, current policies and procedures, and a checklist of forms which need completing before the end of their first week.
  3. The guided tour: Assign a Mentor to the candidate with a full company induction and tour of the building (facilities are always a must!).
  4. Company understanding: Make time to go over what the company’s USP’s are, target audience and main objectives.  It may not be relevant to the role but it is pertinent to their overall understanding.
  5. Shout out to the team: A new candidate warrants a shout out to the team they are working with and to the entire company. Also, the staff newsletter is a great channel for internal declarations.
  6. Staff training & protocol understanding: Ensure the recruit understands the functionality of the tools or systems they will be using, giving clear and concise training and supporting materials.
  7. Schedule periodic 1:1’s with line managers: Provide ongoing support from day one.  1:1’s are vital in ensuring the new candidate is settled and comfortable with the new role, encouraging engagement every step of the way.
  8. Inspire & motivate: High staff retention is down to the engagement of your team.  Inspire, motivate and incentivise all members of staff; giving them reason to go above and beyond their role.
Have your say

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 At ClearVoice™, we are experts in delivering employee communication and engagement solutions. We inspire and motivate your workforce to increase your company’s productivity and profits. For more information or help with onboarding and retaining staff, call or email us today and let us show you how engagement can boost your organisation.

Guest Blog: Positive Onboarding Experience

A Thousand Onboarding Firsts

When was the last time you started a new job at a new company and had a positive onboarding experience? What were you thinking in the days leading up to the new job and what was your first day like? In case your ‘Dear Diary’ entries are bit vague from that time, here’s a quick refresher on some of the things that probably went through your head…

When you accepted the offer to join, you were saying yes to one of the most wonderful experiences humans have; to become a part of a group. More than just being invited to join this organisation, you were excited about the new position; the new responsibilities, the new culture and, especially, the first day. A new chapter in your life, new adventures, new challenges, people and a new place for you to prove yourself to the world. This organisation invited you to join them and it felt great.

You were also a bit nervous that you were the newbie. The outsider. You were nervous about asking questions so you didn’t appear petty, irrelevant or downright stupid. You were concerned about what you were going to wear. And you might have made a dry run to practice your commute or written down questions for your first meeting with your new boss. You might even have tried to memorise some of the names of your new teammates.  Or you might have been concerned about learning all the relevant skills needed to do your job. In summary, you were embarking on the early stages of your onboarding journey.

Four Keys to Successful Onboarding (EAST)

Regardless of the role, experience and age, everyone experiences similar challenges to some degree. The message to employers: The first day of onboarding a new hire is your opportunity to get everything right. There are four keys to make the first day one that is memorable for all the right reasons.

Make Onboarding Easy

The first day starts with getting to work. Sure, Google Maps can give directions. But as the new boss, you can lower stress for the new employee by offering insider tips. “Once you get off the train, head out of the station onto 4th Street and walk toward downtown. Enter the door under the sign that says The 421 Building and tell reception to ring me. It’s about a 7-minute walk from the train. And if you pass the bakery, you’ve gone too far!”

And make sure cultural quirks are shared to warn them. “Because of the big game, everyone will be wearing team jerseys on Monday.” Be sensitive to the fact that whatever you take for granted because you’ve been there for some time is completely unknown to your new hire. Make their welcome and first day of their onboarding experience an easy one.

Make Onboarding Attractive

Just because the new hire has decided to take the job, don’t stop selling them on how much you want them. Continue to make the onboarding experience attractive to them. Start by warming them up with a phone call the week before they start. Let them know you’re excited to have them on your team and offer up time for the new hire to ask questions.

Because we are attracted to things that are relevant to us, make sure the things that get personalised in your office are properly personalised for your newbie. Print their name on the folder of welcome documents when they walk in the door. Name tags, security credentials and any legal documents should have their name correctly filled in. Legal name on legal documents and nickname, if they prefer, on name tags and name plates. Everyone likes it when other people get their name right – don’t miss this small step to make the new job attractive to them.

As silly as it may seem, start with praise and recognition on the first day. “I know the paperwork can be a pain, but I appreciate the effort and focus you’re putting on it. You’re doing great. ”There’s no reason to be disingenuous, but don’t pass up opportunities to remind them of how you’re aware of the effort they’re putting into their first day. That will go a long way in establishing vivid memories that contribute to greater retention and enhanced referrals, when you need them.

Make Onboarding Social

Work is possibly the most significant community that we belong to because of the time we put into it over the span of our working career. That community has an impact on the new hire’s life and the newbie wants that community to accept them in return. We all want to be accepted.

Let the newbie know that he or she is accepted, welcome and that you are full of hope for their success. Thomas Jefferson’s mother supposedly said to her young son when his school expelled him for poor performance that she was proud of him; and that the teacher believed he was such an exceptional student that he needed a different class to challenge him!

Foster a support network that the newbie can rely on.  As you introduce coworkers, connect a reason for the new hire to know them. “This is Sasha, he’s great with office paperwork. And this is Gina, she’s terrific with technology issues.” The newbie is unlikely to remember all the specifics but knowing there is a supportive social network is key to getting off to a good start.

Part of the social onboarding process should include one-to-one meetings with relevant team members and associates from the organisation. Get the newbie to commit to setting up meetings with a list you provide and as they achieve those mini-milestones, be sure to recognise the effort and achievement. Small as it may be, we want the social side of our lives to work without trouble.

Make Onboarding Timely

There are certain times when we are more ready to change than others. We are more apt to reignite our gym membership when we start looking at swimsuits in the Spring. We are more apt to buy life insurance after the birth of a child. Timing matters and authors Daniel Pink in When and best-selling researcher Robert Cialdini, PhD in Pre-Suasion both emphasise the timing and sequence of events and how they impact behaviour change.

Asking your newbie on their first day for a commitment to meet with each member of the team will gain compliance. And it can be more nuanced than that. Don’t ask the newbie to commit to work objectives until they’ve got an understanding of the job. The first commitments they should make is to be learning the necessary job skills and demonstrating them in a timely fashion.

Also, how time is spent is equally important. Having big gaps in the calendar before the newbie knows how to do the job will lead to listlessness. Make sure you pack their days with relevant learning opportunities until they have a feel for the work. Then, you can more easily fill downtime with tasks from the backlog.

Easy, Attractive, Social, Timely

Onboarding, onboarding experience, easy, attractive, social, timely, Robert Cialdini, Pre-Suasion

Since our brains are not digital cameras recording every single moment humans pay attention to, and remember, the vivid extremes in life. That means that a single, small experience at the wrong time can over-influence our memories.

A study was conducted with the ostensive purpose of asking classical music critics to rate the performance of a conductor (when listening on a vinyl record). All the people in the study listened to the same recording. Some listened to perfectly clean recordings. Some listened to records that had a scratchy sound in the middle and some had a scratch at the end of the recording. At the conclusion of the listening session, the critics rated the conductor’s ability with the particular piece of music. Critics who heard the scratch at the end of the performance rated the conductor’s performance lower than the critics who heard no scratch in the recording.

Key Onboarding Tips In Summary

Be careful how you create all of the ‘firsts’ for your new hire.  Each first impression contributes to their opinion of the company and that links to their happiness on the job. It affects their emotional engagement with the company and their satisfaction with their manager.

Make their introduction to the company Easy; make their first day Attractive; leverage the Social side of their new workplace and make your communication with them Timely.

Plan ahead and help your newbies feel wanted; just like you wanted to feel when you first joined.

Tim Houlihan applies the behavioral sciences to workplace engagement and consumer behavior to corporations around the world.

Have your say and tweet us @ClearVoiceComms

Many thanks to Tim, Chief Behavioral Strategist, at BehaviorAlchemy for his time and insight into engaging audiences. At ClearVoice™, we are experts in delivering employee communications and engagement solutions. We inspire and motivate your workforce to increase your company’s productivity and profits. For more information on successfully onboarding your new hires with, call or email us today and let us show you how engagement can boost your organisation.

Creating an Internal Communication Strategy

Internal Communication Strategy

Creating an Internal Communication Strategy offers the opportunity to build a stronger organisation with a unified workforce.  Contributing to better engagement and increased productivity, an Internal Communication Strategy can empower staff and highlight the value of their role in line with the company’s objectives.

But how do you create one?

To create an effective Internal Communication Strategy, best practice starts with the preparation and planning stages including:

Review and Report

Review the current structure and communication of the company, identifying how you communicate key messages, what employee perceptions of key strategies are, channels used and where communication currently sits.

Identify your audience

Understanding your audience and the environment they work in will help you engage and communicate more effectively.  Consider reviewing locality, role positioning and previous campaigns used to integrate strategic messages.

Internal Communication Strategy, Silke Brittain, ClearVoice, Bedford, strategy, internal communications, strategy, management, employees,Objectives

Define the objective of the Internal Communication Strategy; what are you trying to say, who are you targeting and how will you communicate with them?  Each objective should be SMART (simple, measurable, attainable, relevant and timely) and should close the gap between current perceptions and the desired outcome.

Implement & succeed

Plan & schedule

Create a Communication Strategy that encompasses the business strategy, details of your target audience, objectives, channels and processes which will be used to deliver key messages.  Most importantly establish a schedule that will highlight when and how you measure the objectives and outcomes.

Communicate

One of the most important steps in delivering a successful Internal Communication Strategy is getting everyone on board; particularly those who you need to directly involve in the implementation of the strategy before you share the details.

Measure

An Internal Communication Strategy will always require measurement, assessing what works, whether the objectives were met and what could be improved for next time.  Ensure that you carry out measurement regularly and coherently.

Have your say and tweet us @ClearVoiceComms

At ClearVoice™, we are experts in delivering employee communication and engagement solutions. We inspire and motivate your workforce to increase your company’s productivity and profits. For more information or help with developing an Internal Communication Strategy, call or email us today and let us show you how engagement can boost your business.

Reward and Recognition Programs

The importance of a Reward & Recognition program

A Reward and Recognition program can have significant impact on overall employee engagement in an organisation. From boosting morale to lowering staff turnover, reward and recognition programs offer companies a motivational tool that can be beneficial to the employer as well as the employee.

The three top tips for building a Reward & Recognition program

An effective employee recognition scheme should be relevant, fair and transparent for all employees to be motivated. Clear criteria outlining the purpose, audience, channel and measures will help employers manage and deliver the program easily and sustainably.  The key areas to include in any program criteria include:

  • Purpose: Having clear objectives for the introduction of the program will help shape the overall process. Are you trying to boost performance, drive employee retention or reinforce expected behaviours? These questions will help create a program that is bespoke to your objectives and you can easily measure.
  • Power: The most effective Reward and Recognition programs are ones which are peer led. Involve staff in championing the program; ascertain how they will communicate, measure and select winning candidates; and consider the overall perception and subsequent motivation of the workforce in this process.
  • Process: The Reward and Recognition program must have clear criteria. It should outline how the employee’s behaviours or actions will be recognised, by whom and who is eligible to receive this award. This will ensure the program is relevant and help motivate staff to perform accordingly.

Benefits of a Reward and Recognition program

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Reward and recognition programs are not just beneficial to an employer but also to the employee.  It provides a unified acknowledgement of performance and adoption of the company’s culture and ways of working.

A culture of recognition is one of the most important factors in creating a positive work environment. A simple ‘thank you’ from a manager goes a long way and confirms the meaningfulness of the work an employee has completed and been recognised for.

Have your say and tweet us @ClearVoiceComms

 

At ClearVoice™, we are experts in delivering employee communications and engagement solutions. We inspire and motivate your workforce to increase your company’s productivity and profits. For more information or help with developing a reward & recognition program, call or email us today and let us show you how a simple ‘thank you’ can boost your organisation.

Guest blog: Engage and stop chasing demographic unicorns

Engage with diverse workforces

Are you stressed about trying to engage your diverse workforce? Going crazy trying to engage millennials in your office?

You’re probably overwhelmed by articles and blog posts telling you how to communicate with your workforce by age, ethnicity and gender. Frankly, it’s unworkable.

The fact is people are complex and the psychological underpinnings that lead employees to engage with a firm morph with both time and situations. Engagement is daunting. That’s why you need a different model – a new way of thinking about engaging your diverse workforce.

Stop chasing demographic unicorns.

The 4 Drive Model

The 4 Drive Model (originally created by Lawrence & Nohria) is a comprehensive framework for understanding employee motivation at its root. The 4-Drive Model satisfies a wide variety of engagement issues with a single approach. This way, you can engage your 26-year-old white female as easily as the 45-year-old Asian male.

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#1: Acquire & Achieve. The first set reflects our drives to acquire things, status, experiences, rewards, etc. and is a common foundation for all engagement plans. Intuitively, you can peg millennials with their drive to acquire and achieve, but hold your horses. They’re not the only ones. We live in a consumer-driven world. Your millennials and your 50-something coworkers received Apple watches for holiday gifts (maybe even from themselves).

Kurt Nelson, PhD, President of The Lantern Group, applies a version of the 4 Drive Model to engagement strategies. He noted recently that “The standard ‘pay them more and get more performance’ mantra doesn’t work anymore. A written letter of appreciation can generate more engagement than a big check.”

#2: Bond & Belong. We have a drive to create positive relationships and engage with others to fit in as social beings. In this way, we are satisfying our desire to bond and belong. This drive transcends age, gender and ethnicity and has more to do with what’s happening in the careers of your employees and changes in their environment. In every new setting, the subconscious mind demands satisfaction to bond and belong, to fit in and for the tribe to recognise achievements.

The modern workforce exists not so much as individual contributors but as dynamic participants in a web of teams. As Nelson noted, “Successful leaders look for opportunities for their people to interact and form social connections.”

#3: Create & Challenge. These drives are about our need to create, improve, master, learn and overcome challenges. People commonly overlook this when considering what engages employees. An assignment with tremendous challenges can contain more motivational power than an average assignment with a big bonus. As historian Jacob Bronowski said, ‘We delight in our own creativity,’ so give an employee something to create and watch them run.

That said, it’s more than just having a challenge in a job. It’s also about expanding the cognitive abilities that allow us to succeed. “To maximize performance,” said Nelson, “make sure that there are regular opportunities or even requirements to engage employees in learning.”

#4: Define & Defend. Defining our purpose and defending our status, ideas and relationships. How we identify ourselves has immense motivational power. While saving-face is one such reactive aspect, the proactive side is staking a claim and enabling employees to raise a flag on their own battlements. These drives serve those who have clear visions of their purpose and goals in the organization.

“Employees will fight long and hard for a company that they believe in and one that has their back,” says Nelson.  This is truly the ultimate gift an employee can give a company when their environment supports it “but the moment they sense deceit or feel belittled, those same employees can turn into your biggest liability.”

Applying The 4 Drive Model

Dr. Nelson recently leveraged the 4 Drive Model with a global pharmaceutical firm in revamping their sales incentive trips. Historically, the firm offered lavish trips for top performing employees to exotic destinations as recognition of their successes. However, the company wanted to dial down the public perception of the trips and at the same time maintain high levels of motivation among the sales reps. The result, after private interviews, team brainstorms and input from senior leaders, a menu of trips was created to allow teams to choose (bond & belong) among learning-centric trips (create & challenge) with senior leaders (acquire & achieve) that were relevant to their team’s success (define & defend).

One Isn’t Enough

Nelson noted that “an improvement in each of these drives impacts organizational performance independently” which is important for any firm. Satisfying all 4 drives simultaneously initiates “an exponential increase in performance”. By comparison, firms see a 3%-6% performance increase for satisfying any individual drive versus a 36% performance increase when all four drives are satisfied.

Chasing demographics is akin to chasing unicorns in a magical forest.  By focusing on the 4 Drives, it allows you to develop programs that address your entire audience looking at where they are at.

Tim Houlihan applies the behavioral sciences to workplace engagement and consumer behavior to corporations around the world.

Have your say and tweet us @ClearVoiceComms

Many thanks to Tim, Chief Behavioral Strategist, at BehaviorAlchemy for his time and insight into engaging audiences. At ClearVoice™, we are experts in delivering employee communications and engagement solutions. We inspire and motivate your workforce to increase your company’s productivity and profits. For more information on engaging with diverse workforces, call or email us today and let us show you how engagement can boost your organisation.

Free employee engagement resources

Giving you the best free employee engagement resources

Would you like to get your hands on the best, free employee engagement resources? Employee engagement strategies have proven to reduce staff turnover, improve productivity and boost profits.

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At ClearVoice™, we understand the vitality of stronger employee engagement which is why we have pulled together a list of free employee engagement resources. Giving you an optimal list that may help deliver more efficient and sustainable communication channels for your workforce.

Below you will find a list of our favourite employee engagement resources; helping you show your staff that you care:

Reports, articles and case studies:

Employeeengagement.com offers an extensive list of complimentary resources that help to identify communication gaps; understand employee engagement and provide beneficial insight into stronger communication channels.

Davidzinger.com created a selection of free engagement resources as a celebratory 61st birthday present to his audiences!  They include strategic tips and advice, tools to engage staff and a great variety of ‘top 10s’ with engagement as the prime topic!

Humanresourcestoday.com is an article-based platform that offers news and insights into employee engagement.  This site provides a great selection of contextual topics and background research when exploring the benefits and trends of employee engagement.

eBook insights:

Officevibe.com is a great quick link for eBooks, free courses and mini guides on achieving and maintaining stronger and more effective employee engagement in the workplace.  The eBooks are insightful and easy to read and gives a starting platform to expand upon.

Gethppy.com is a collection of free eBooks, infographics, HR events and an amalgamation of engagement focused articles collected from different sources.  A great ‘go to’ for background readings, activities and employee engagement insights.

White papers:

Wethrive.net is an engagement software site but does offer a great selection of white papers on mental health resources, benefits of engagement and the effects on productivity.  A very resourceful site for engagement reading and insight.

Software & Intranet platforms:

Capterra.com provides an extensive list of employee engagement software platforms with starred reviews and a link to the source’s website.  It offers a central hub for software tools; giving a very detailed synopsis of each site.

 Change your company; motivate your staff and watch the transformation unfold!

Have your say and tweet us @ClearVoiceComms

 At ClearVoice™, we are experts in delivering employee communications and engagement solutions. We inspire and motivate your workforce to increase your company’s productivity and profits. For more information on engaging your audiences, call or email us today and let us show you how engagement can boost your organisation.

New Year: Digital trends for 2018

New Year, new challenges

The New Year is upon us and with the start of 2018, come new trends that will revolutionise how we engage with employees, reach out to customers and expand online visibility.

Through cloud technology, artificial intelligence and responsive channels, technology has already affected how companies utilise digital devices to communicate with internal and external audiences.

As we embrace the New Year, we look at what trends are set to further change your communications channels and how to prepare your workforce for the takeover.

Read about the top three digital trends:

Chatbots

Chatbots are virtual assistants animated by artificial intelligence intended to deliver real-time answers to customers. Global tech business, Oracle, found that 80% of brands expect to use them for customer interaction by 2020.  One such system which combines AI technology with data is IBM Watson.  A supercomputer with combined data storage of over 200 million pages of information processed against six million logic rules, the software can analyse the relevant information and make recommendations in real time.

In action: Fukoku Mutual Life Insurance in Japan replaced 30 employees with the AI system, believing it would increase productivity by 30% and see a return on its investment in less than two years.

Mass personalisation

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Mass personalisation is the act of creating campaigns or websites targeted to specific audience’s history.  It enables recipients to focus on what’s relevant to them at the time it matters.  For organisations, it allows them to micro-target individuals or groups; giving them relevant information that affects their specific role as and when needed.

In action: Last year Virgin Group introduced the next generation in engagement software.  Virgin Pulse Hub, a dynamic engagement and communication portal connects employees with relevant HR and benefits tools, programs and information.  It enables administrators to segment messages across a variety of factors, including age, location and health risk factors; delivering them in ways that resonate with employee populations.

Remote workforces

Remote workforces are when employees work outside the ‘traditional’ office environment.  With over 96 million workers using mobile devices to do their jobs, companies are fast discovering the overall benefits of employing staff remotely.

In action: Buffer, a social media schedule platform company has more than 80 employees working in several different countries.  ‘Courtney Seiter, Buffer’s Inclusivity Catalyst, shares that instead of having a hybrid remote and on-site environment, Buffer “does everything 100% remote first to create that feeling of inclusivity and equality across the board.”’

How to prepare your office for 2018

As we begin the new year, preparation can ensure a stress-free agenda.  Develop a plan for 2018 by encompassing tactics which can help improve and strengthen key elements of the business.  Utilise the five key areas when developing your strategy for the coming year, helping provide practical solutions in a short space of time:

Employer brand review

A great employer brand is one that both customers and staff will want to be a part of.  Review how it is currently perceived and how it can be improved forecasting key milestones to improve your employer brand.  Think about the attractiveness of the company, the core message and culture you have built.

Challenge preparation

Consider factors which may affect your business, staff and your customers.  Think about the up and coming digital trends; would they improve efficiency, increase online visibility or reduce costs? Use this time to research key events which may affect audiences such as GDPR or Brexit, helping address potential risks to your business.

Identify new opportunities

Use the New Year to explore new marketing tactics, thinking about mass personalisation, social channels and networking events. Consider new products or services or even reinventing how you package them up. Encourage staff to feed ideas for economic growth and provide incentives for internal contributions.

Financial downtime

Carry out a financial review of current costs and identify if you’re getting value for money or if costs could be better used elsewhere.  Do you have a bonus scheme in place for employees?  Assess how best to deliver these and what the bonuses are measured on including performance, sales or time of servitude.

Review and prepare a comms plan

A comms audit can help identify which channels work; identify common weaknesses and measure the overall effectiveness.  Assess who you are communicating with, internally and externally, how you could improve the comms channel and the best medium to adapt to deliver key messages.

Have your say and tweet us @ClearVoiceComms

At ClearVoice™, we are experts in delivering employee communications and engagement solutions. We inspire and motivate your workforce to increase your company’s productivity and profits. For more information on strategy preparation and internal communication, call or email us today and let us show you how engagement can boost your organisation.

Creating a risk management strategy

Risk Management Strategy

Risk management has become a critical element within most companies.  Every business faces risk. But by identifying the risks and assessing the likelihood and impact of those risks can help companies make cost-effective decisions as to the response they need to take.

This is the case for risks that have positive or negative effects on a company.  By managing the type of risks that could have the most impact can help streamline processes, organise response rates and facilitate the reactive action accordingly.

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Risk management preparation has a significant effect on the reputation of the company. By integrating a risk management strategy that weighs against the probability of it happening against the impact it could have on the company could help save companies time, costs and resources.

Below are examples of how global enterprises have succeeded or failed in risk preparation:

Central Bank: In February 2016, hackers capitalised on security weaknesses at Bangladesh’s Central Bank and used Dridex malware to hack into the Swift financial communications network stealing $101 million from accounts belonging to the central bank.  Miscommunication between the bank and its headquarters, the Federal Reserve Bank of New York, at the time of the hack resulted in the disappearance of most of the money.  Clunky payment processes further contributed to the disaster.

The failure of the Bangladeshi government to build adequate safeguards for its financial system became the starting point for a global, multi-million money laundering scheme. The effect of this was felt beyond the country’s borders.

Tesco Bank: In the following November £2.5 million was stolen from 9,000 Tesco Bank customers’ accounts following a data breach.  Tesco bank was quick to apologise, refund customers and provide reassurance that personal data was not compromised in the attack.  Customers were notified of the breach by email and text messages; and kept updated via the Bank’s website and Twitter page.

Aetna: In July 2017, American managed health care company Aetna exposed the HIV statuses of 12,000 patients by dispatching letters in open window envelopes to their healthcare provider.  Immediately providers took to social media showing their support for their customers and their anger at their supplier.  Aetna subsequently advised they were considering introducing additional safeguards to prevent further incidents.

Prepare for all risks

Simultaneously, effective risk management preparation can help respond to positive risks in companies; such as an increased demand for a new product or service, introduction of new software, technology or website volume etc.  By preparing for ‘opportunities’ as well as ‘uncertainties’ you can affect relationships with customers and your position in the industry.

5 steps to a successful risk management strategy

As the need increases to develop risk management strategies which identify, assess and prepare for positive or negative impacting risks, integrating an effective risk management strategy is stronger than ever.  Fundamentally, there are three main factors to consider:

  1. the risk culture (who is directly and indirectly involved because of a risk);
  2. engagement of your team (communicating and developing an understanding of the processes involved);
  3. how you monitor and review the risks identified.

There is no all-encompassing risk management strategy. However, risk assessments and preparation processes can help to manage and deliver effective responses to positive or negative impacting risks.

Have your say and tweet us @ClearVoiceComms

At ClearVoice™, we are experts in delivering employee communications and engagement solutions. We inspire and motivate your workforce to increase your company’s productivity and profits. For more information on how we can help create a risk management strategy, call or email us today and let us show you how engagement can boost your organisation.

 

Mental wellbeing in the workplace

Awareness of mental wellbeing

Awareness of mental wellbeing has exploded over the last year. It’s driving companies and HR teams to acknowledge, support and integrate tools which can help employees cope with stress, effectively and successfully.

.mental wellbeing, clear voice, silke brittain, employee engagement, productivity, values, culture, bedford, HR, engagement, communicationIn 2016, 15.8 million working days were lost in the UK due to mental health issues. A 2017 report claimed 60% of employees have experienced a mental health problem due to work or work was a contributing factor at some point in their career.

However, with the increase in awareness of mental wellbeing, companies are starting to understand the physical and mental state of their employees.  By using initiatives which encompass the employees’ working environment to open discussion opportunities, companies are understanding the benefits of healthier, motivated and focused staff.

But how can you support your employee’s mental wellbeing?

Supporting and encouraging positive health and mental wellbeing needs to be engrained into a company’s culture. It should not stop at the strategy development stages.  To help tackle the causes of work-related mental health problems and promote wellbeing in the workplace, Mind, a leading charity for mental health and wellbeing developed an informative step by step guide.  Focusing on the working environment, line managers and HR professionals; the guide provides a collection of informative yet useful tips in maximising your workforce’s mental wellbeing.

4 steps to support positive mental wellbeing

Here is a synopsis of the guide to help start the process of promoting mental wellbeing and supporting your staff’s mental and physical health in the workplace:

Open-door policy

Employees want to feel that they can communicate honestly and openly.  Integrating an open-door policy will help strengthen and support engagement from the onset.  Try to implement transparent communication through all platforms; helping promote and encourage staff to share and respond respectively.

Training & guidance

For an open-door policy to work it is crucial to give leaders adequate training and guidance to help support employees.  This ensures that leaders are equipped to advise employees and proactively manage work-related factors that may contribute to poor mental wellbeing. Send a clear message to your staff that their health and wellbeing matters!

Flexible hours

Flexible hours not only encourage a more dynamic working schedule but can allow for a more balanced and healthier lifestyle.  Integrate and demonstrate behaviours which encourage motivation and social support within your team through flexible schedules.  Encourage staff to work sensible hours, take full lunch breaks and recuperate after busy periods. Senior leaders should role model these positive behaviours where possible.

Don’t forget you!

Look after yourself. Always try to ensure you maintain a healthy lifestyle, access social support and develop resilient thinking.  If you can lead by example, staff will soon follow and adapt.

Have your say and tweet us @ClearVoiceComms

At ClearVoice, we are experts in delivering employee communications and engagement solutions. We inspire and motivate your workforce to increase your company’s productivity and profits. For more information on developing a mental health and wellbeing strategy, call or email us today and let us show you how a happy and healthy workforce can boost your organisation.